Terms & conditions

A. General

Please take time to read these terms and conditions governing the "www.souvenirhotels.com" website. By accessing this website, you agree to accept, without limitation or criterion, all of these terms and conditions of use. If you do not agree to these terms, please do not use the site.
You agree that you will not use any device, software or other instrument to interfere or attempt to interfere with the proper working of our site, and that you will not take any action that imposes an unreasonable or disproportionately put large load on our infrastructure. In addition, you agree that you will not use any robot, spider, other automatic device, or manual process to monitor or copy our web pages or the content contained herein, without the prior express written consent from SOUVENIR HOTELS (such consent is deemed given for standard search engine technology employed by Internet search web sites to direct Internet users to this site).

B. Site Availability

The Site is accessible worldwide to anyone with Internet access. However, the Site may not be continuously available due to maintenance or repairs or due to computer problems or crashes, disruption in Internet service or other unforeseen circumstances.

C. Use of www.souvenirhotels.com

You may only use this website to make genuine and valid reservations or purchases. You may not use this website to make any fraudulent, false and exploratory reservation/booking. You will be financially liable for all uses of this website. You will be responsible to keep your passwords, login and account information in confidentiality.
The content and information displayed on this web site ("souvenirhotels.com") is the property of SOUVENIR GROUP OF HOTELS and is collectively referred to as ("souvenir hotels Information", "SOUVENIR", "we", "our" or "us"). The downloading, reproduction, or retransmission of SOUVENIR Information from this website , other than for non-commercial individual use, is strictly prohibited.
We reserve the right, at our discretion, to change and or modify portions of these terms at any time without notice and, unless otherwise indicated, such changes will become effective immediately; therefore, please check these terms periodically for changes.
SOUVENIR HOTEL’S Internet site contains trademarks, patents, copyrighted materials, trade secrets, technologies, products, processes or other proprietary rights of SOUVENIR HOTELS. No license to or right in any such trademarks, patents, copyrighted materials, trade secrets, technologies, products, processes and other proprietary rights of SOUVENIR HOTELS and/or other parties is granted to or conferred upon you.
You agree that you will make only legitimate reservations/bookings in good faith for use by you and your invited guests only, and not for other purposes, including without limitation, reselling, impermissibly assigning or posting on third party websites, or making speculative, false or fraudulent reservations, or any reservation in anticipation of demand.
This site may provide you with the ability to use usernames, passwords, or other codes or devices to gain access to restricted portions of this site ("access codes"). The content contained in such restricted areas is confidential to SOUVENIR HOTELS and is provided to you for your business use only, which includes reviewing commission status and statements, and enrolling in our Electronic Funds Transfer program as described below. We reserve the right to prohibit the use of such access codes on your behalf by third parties where we determine that such use interferes with our site's operation or results in commercial benefits or other entities to our detriment.
If you choose to leave this SOUVENIR site via links to other non-SOUVENIR sites, including those of advertisers, SOUVENIR is not responsible for the privacy policies of those sites. In addition, because SOUVENIR has no control over such sites and resources, you acknowledge and agree that SOUVENIR is not responsible for the availability of such external sites or resources, and does not endorse or liable for any content, advertising, products, or other materials on or available from such sites or resources.

D. Reservations, Amendment and Cancellation

All reservations are subject to availability. Reservations made on this site are considered conditional until a confirmation number is given to the guest to substantiate the reservations by email or fax. The hotel may, from time to time, communicate with the guests, to re-confirm the reservations and to prevent any simulated bookings.
Identity Proof In keeping with Government regulations. We request all guests (on single/double/triple occupancy) to carry a photo identity to present on check-in. Foreign nationals are required to present their valid passport and visa. Indian nationals can present any government issued photo identity address proof card e.g. driving license, passport, Aadhar card or voter’s ID card. PAN Card will not be accepted as the above. Also do keep handy proof of corporate affiliations, if you have made a corporate booking.
Reservations made on promotional offers with 100% advance deposit required at the time of reservations are non cancellable, non-refundable and non amendable for entire length of stay
Should the guests wish to amend any reservations, modifications may be made on the website at the earliest convenience. The Hotel will not be liable should it fail to provide its products and services due to unavailability.
In the event that the hotel, for reasons beyond its control, need to reject or change a confirmed reservations it will use all reasonable attempt to facilitate the circumstances however if no alternative is provided to the Client, the hotel will return any deposit made and considered it cancelled. This is the limit of the hotel's liability.
The hotel reserves the right to impose a cancellation fee of per room per night in the event of a late cancellation notice or a no-show at the hotel.
Souvenir Hotels does not guarantee acknowledgement of reservations or transactions made on this site arising from unforeseen circumstances, omissions or errors that may sometimes occur.
With respect to all communications you make to SOUVENIR HOTELS regarding Information including but not limited to feedback, questions, comments, suggestions and the like: (a) you shall have no right of confidentiality in your communications and SOUVENIR HOTELS shall have no obligation to protect your communications from disclosure; (b) SOUVENIR HOTELS shall be free to reproduce, use, disclose and distribute your communications to others without limitation; and (c) SOUVENIR HOTELS shall be free to use any ideas, concepts, know-how, content or techniques contained in your communications for any purpose whatsoever, including but not limited to the development, production and marketing of products and services that incorporate such information. The above is limited only by our commitment and obligations pertaining to your personal information.

E. Child Policy

One child up to 10 years of age can stay in the parent's room without an additional charge for whom an additional bed can be placed in a room which will be provided at no additional charge. Extra bed if required will be on additional charge If a child is above 10 years of age.

F. Charges and Payment Terms

Souvenir Hotels reserves the right to charge a deposit, where applicable, on confirmation of a reservation. If the payment is not complied with, we hold the right to cancel the booking without liability and retain the deposit. Where a deposit is required, payment can be settled by major credit card or in the event where no credit card is available, settlement in cash is necessary to facilitate the booking procedures.
SOUVENIR HOTELS Information may contain technical inaccuracies and typographical errors, including but not limited to inaccuracies relating to pricing or availability applicable to your transaction. SOUVENIR HOTELS shall not assume responsibility or liability for any such inaccuracies, errors or omissions, and shall have no obligation to honor reservations or information affected by such inaccuracies. SOUVENIR HOTELS reserves the right to make changes, corrections, cancellations and/or improvements to SOUVENIR HOTELS Information, and to the products and programs described in such information, at any time without notice, including after confirmation of a transaction. SOUVENIR HOTELS sites contain information on SOUVENIR HOTELS products and services, not all of which are available in every location.
The web site rates does not include:

  • Rates those are not publicly available, such as negotiated corporate or group rates.
  • Package rates that include the room and other components such as travel, car rental, entertainment, and/or non-breakfast meals.
  • Package or group add-on rates and rates that extend the length of a stay.
  • Rates that is available on any deal on web sites.
  • Rates available on Web sites, that do not disclose the hotel brand until the reservation is completed.
  • Any other special rate or package offered by souvenir hotels.

G. Internet Rates

Souvenir Hotels reserves the right to change, modify and adjust the rates with or without prior notice. The rates are governed and subjected by terms and conditions stipulated by individual hotels.

H. Special Offers and Promotions

Offers and Promotions are subject to specific terms, conditions and restrictions listed on the site. We reserve the right to modify or alter any program, offer or promotion at any time.

I. Limitation of Liability and Disclaimer

To The Maximum Extent Permitted By Law, All Souvenir Hotels "As Is" Without Warranty Of Any Kind, Either Express Or Implied, Including, But Not Limited To, The Implied Warranties Of Merchantability, Fitness For A Particular Purpose, Or Non-Infringement, Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusion may not apply to you.
To the maximum extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for loss of income or revenue; loss of business; loss of profits or contracts; loss of anticipated savings; loss of data; loss of goodwill; wasted management or office time; and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.
The Government of India has introduced a ‘no smoking’ rule for hotels, restaurants and all public places. This means smoking is prohibited in all parts of the hotel except in designated guest rooms. Should you want a smoking room, please inform us when you make your reservation
Souvenir Hotels does not warrant that errors or omissions may sometimes occur. Souvenir Hotels does not warrant the accuracy, timeliness, currency and completeness of the contents, including without limitation, any information relating to rates and room availability. Souvenir Hotels disclaims any warranty of any kind, whether express or implied, as to any matter whatsoever relating to this web site and other worldwide web links including without limitation, as to the merchantability or fitness for any particular purpose.
Souvenir Hotels will not be responsible for any damages including without limitation, damages for loss of profits arising in contract or from your use or inability to use this site.
Souvenir Hotels does not guarantee that this site is free from infection by viruses and shall not be liable for any damages or loss.
In no event shall Souvenir Hotels nor its subsidiaries, agents, divisions, affiliates, representatives or licensors be liable to any indirect, incidental or consequential damages whatsoever (including, without limitation, damages for loss of profits or loss of information) arising from use or inability to use the contents, even if Souvenir Hotels has been informed of the possibility of such damages.
The Site may contain links to other World Wide Web sites, either directly or indirectly and, where possible, we will make clear where such links are being made. Those sites are provided by independent third parties and Souvenir Hotels is not responsible for their availability or content.

J. Privacy Statement

By using any of our products or services and/or by agreeing to this Statement, e.g. in the context of registering for any of our products or services, you agree to the collection and use of Personal Information in this Statement.
Please note that this Statement does not apply to our processing of personal information on behalf of and subject to the instructions of third parties such as airlines, car rental companies and other service providers, companies that organize or offer packaged travel arrangements, marketing partners, or corporate customers.

K. Safety and Security

Our security policy for guests has been derived from the deep roots of Indian tradition of hospitality 'Atithi Devo Bhava' (Guest is God). This belief orients our employees and forms the foundation of our Guest Service.
In all aspects of business, we diligently safeguard the wellbeing, safety and security of our guests, co-workers, as well as our corporate assets and environment.
Precautions are always better than cure. So, Souvenir Hotels has put several initiatives in place for the safety and security of our guests and employees.Our guest floors as well as all public areas are well equipped with close circuit cameras and alarm system. Moreover, guest room doors are installed with computerized electronic card locking system to enhance security. This system records identity of the user, date and time of entry/exit. Safety deposit lockers have been placed in all rooms to store your valuables. Movement of all vehicles, employees, vendors and guests is monitored, scanned and electronic data preserved in our archive.
An Emergency Response Team exists in all the hotels, which is always on a standby mode to respond immediately to any unforeseen emergency in the hotel.
All these measures are taken for the safety and security of our guests as well as employees. We are sure these give you the feeling of comfort and security while you enjoy your stay with us.
We want to personally re-assure you that the safety and security of our guests and associates has been, and always will be, one of our highest priorities.

In case of further information, please feel free to contact the front desk.