Hotel Souvenir Peppermint
FAQ's

To book a reservation by phone, please call +91 0141-4010768 , +91 9166859999 to help you find the best deal. You also login on www.souvenirhotels.com for best deals.

You can book a reservation for someone else given the hotel guest meets the minimum age requirements (i.e. 18 yrs.). When you book a reservation through this site, please provide the guest's name and contact phone number. The guest checking in must meet the minimum age requirements and will need a valid photo ID of all guests.

Below 05yrs. child is complementary basis with parents sharing. Above 05 yrs. child considered as extra person & additional charges will be applicable as per select package. We recommend that you disclose the number of children per room at time of booking and provide their correct ages upon request to avoid unexpected charges at check-in.

Hotel Check in time 01:00 PM & Check Out time is 11:00 AM. Early Check in before the specified Check-in time and Extension beyond the Check-out  time is always subject to availability of the rooms. Extra charges applied (50 % of room tariff ).

Our hotel is entirely non-smoking. Should anyone decided to smoke in your room during stay an additional Rs.2000/- charge will applied to your account for the cost of purification.

Yes, we offer in Room Dining 07:30 AM to 11:00 PM.

Yes, Hotel have rooftop swimming pool & timing is 07:00 AM to 05:00 PM.

We required all guest’s valid government-issued identification at the time of check-in.

Hotel have roof top bar with 250 Pax capacity & timing 05:00 PM to 11:00 PM.

Most hotels have maximum occupancy requirements based on bedding and room type. Where applicable, hotels will charge a nominal fee for additional guests. We recommend that you disclose the number of adults per room at time of booking to avoid unexpected charges at check-in.

Meal offerings vary by hotel and room rate booked. We recommend that you confirm meal options at time of booking or contact the hotel ahead of check-in to clarify available options during your stay. If you have booking without breakfast & then extra breakfast cost will be INR 350/-Net per person.

We often have special deals on the call that are not available online. Try calling on +91 0141-4010768 , +91 9166859999.

We accept all mode of payments. Major credit cards including Visa, MasterCard, Discover and American Express accepted.

All reservations booked on this site is required advance payment 25% at booking time & rest payment at check in time payable at hotel reception. Upon check-in you will be asked to provide payment for incidentals and any additional charges that may apply.

To protect your card from unauthorized use we use the highest standard of digital information security to protect you and your personal information.

When you complete a booking an email containing the details of your reservation, including the confirmation number, is sent to the address provided at the time of booking or the account address on file.

You may also access your reservation online at any time. We offer convenient options to email or print your confirmation.

You will receive confirmation of your reservation from us. When you complete a booking an email containing the details of your reservation, including the confirmation number, is sent to the address provided at the time of booking or the account address on file.

You may also access your reservation online at any time. We offer convenient options to email or print your confirmation.

The hotel name and the address is included with your booking confirmation. If you need specific directions, we recommend contacting the hotel directly.

If you need to make a special request, we recommend that you contact the hotel directly. All requests are based on availability and are not guaranteed at check-in.

Hotel offer prepaid shuttle service to and from the airport, bus stand & railways station. We recommend that you contact the hotel ahead of check-in to clarify shuttle options and the cost.

Yes, Parking is available at hotel.

We recommend that you first contact the front desk to determine if they can resolve the issue. If a hotel representative is unable to resolve your issue directly, please call at +91 9166859999.

If your travel plans have changed, we can assist you with a new booking for additional nights or cancel your reservation and rebook to adjust the dates. Unfortunately, we are unable to modify a reservation after purchase.

If there are issues with cleanliness and hygiene in your room, seek assistance with the hotel front desk. If they are unable to resolve your issue directly, please call +91 9166859999.

When cancelling a reservation, we honour the policy established by the hotel and shared with us by the inventory supplier. The cancel policy for your reservation is detailed within your email confirmation and includes any fees that may apply based on the rate booked and date cancelled. There is no refund on early checkout or cancellation of a non-refundable reservation.

We recommend that you contact the hotel ahead of check-in to clarify available options. Additional charges may apply.

We are unable to modify a reservation after purchase, but you can change your reservation before 24 hrs. of your check in time. If your travel plans have changed, we can assist you with a new booking for additional nights or cancel your reservation and rebook to adjust the dates.

For immediate assistance call +91 0141- 4010768, +91 9166859999. If you are a registered customer, please Sign in to manage your reservation.

Visit the access your reservation page and provide the required information to view your reservation details. An option to cancel this reservation is available up to and including your check-in date, and the original cancel policy will apply. To cancel by phone, call at +91 0141- 4010768.

When you cancel a reservation, an email confirmation of the cancellation is sent to the address on file and includes a cancellation reference number. You may also access your reservation online to view the status at any time.

When you forgot to cancel your booking, Hotel charged retention or no-show as per company policies.

Hotel does not charge a fee to manage your reservation; however, the original cancel policy for your reservation still applies.

If your travel plans have changed, we can assist you with a new booking for additional nights or cancel your reservation and rebook to adjust the dates or hotel. Unfortunately, we are unable to modify a reservation after purchase.

When cancelling a reservation, we honour the policy established by the hotel and shared with us by the inventory supplier. The cancel policy for your reservation is detailed within your email confirmation and includes any fees that may apply based on the rate booked and date cancelled.

For self-service options visit reservation lookup. If you are a registered customer, please Sign in to manage your reservation. For immediate assistance call at +91 0141-4010768, + 91 9166859999.

Refunds typically take 7 - 10 business days to post back to your account. Please contact us if you have any questions or concerns.

All rates are per night, excluding any fees, taxes and surcharges imposed by the hotel, and are based on double occupancy per room unless otherwise specified.

When selecting a room, we recommend that you carefully review the description and rate rules to make sure it can accommodate your entire party. Additional adults or children above the stated occupancy for a room may be subject to additional charges at the hotel's discretion and may require special identification at time of check-in.