Hotel Souvenir Peppermint
Refund Policy

Full Refund

Cancellations made up to 24 hours before the check-in date qualify for a full refund.

Partial Refund

Partial Cancellation not available in any bookings.

No Refund

Cancellations within 24 hours of check-in or no-shows are non-refundable.

Early Departures

Guests departing earlier than scheduled will not be refunded for the remaining nights.

Special Promotions

Bookings under special promotional or discounted rates are non-refundable unless stated in the promotion terms.

Changes to Reservation Dates

Date changes are subject to availability and may incur additional charges or rate adjustments.

Non-Refundable Rates

Some rates or packages may be non-refundable regardless of the cancellation date; these will be noted at booking.

Group Bookings

Refund policies for group bookings may vary. Please contact our reservation team for details.

Force Majeure

In case of unforeseen events such as natural disasters or government restrictions, Hotel Horizon reserves the right to offer alternative solutions in place of refunds, subject to policy adjustments.

Processing Time

Refunds may take up to 7-10 business days to process, depending on the payment method and financial institution.